
Mather Hospital
Mather Hospital Overview
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Mather Hospital has 1.4 star rating based on 12 customer reviews. Consumers are mostly dissatisfied.
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Most users want Mather Hospital to offer a solution to their issues.
Consumers are not pleased with Customer service and Location. The price level of this organization is high according to consumer reviews.
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Bad experience bad staff
Never come here especially if you have a child under 18 with mental illness they do nothing but isolate and put you in a cement small cold room with a chair a small bed attached to the wall and leave you in there for hours with no food or water like a animal and these are kids!!! you would think they would get better treatment
Also they don't separate the kids room from the adults the rooms are right next to each other and the adults and the kids have to share one bathroom that was filthy and had urine all over the toilet seat how this place is not shut down ??for treating people like that especially children like animals is disgusting to me !!
They don't help and don't care don't come here!!!
My first time going to mather and my last !!
Worst hospital!!
Billing

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Verified ReviewerDefamation.
Although the actions, which initiated this consumer complaint was from 1/30/13 to 2/12/13, fairly recent revelations seem to substantiate my concerns and raise more questions. According to the most recent correspondences to date from Mather Hospital and the New York State Health Department my complaints investigation has been concluded and closed with no citations issued. The majority of documentation I am presenting were provided by Mather Hospital and New York State Health Department in response to my requests for the complete record.
With the reader’s analysis of the release of documents I am presenting, I would appreciate any constructive feedback. Should Mather Hospital offer myself and family a formal apology or reparations? In an attempt to find closure and healing, I would like to hear from educators, lawmakers, patients, elder law professionals and medical professionals to determine if I was treated ethically in accordance with accepted Hospital protocol.
This is a transparent chronology of events for continual improvement in Health Care.
Chronology.
1/13/13 and 1/14/13 - Mather Hospital’s recognition and documentation of me as my mother’s Health Care Proxy Agent and their acquisition of the recognized document on 1/13/13. (Mather Hospital Nurses Notes, 1/13/13, print time 1/15/13, 14:18:28, page 1., Patient has a health care proxy., Mather Hospital Nurses Notes, 1/14/13, print time 1/16/13, 01:02:22, page 1.)
1/13/13 – Mather Hospital sought my signature in place of my mother’s on discharge instructions. (John T. Mather Memorial Hospital Discharge Instructions, 1/13/13, Page 2 of 2.)
While in my care for the previous 3+ years leading up to 1/14/13- “This is a well developed, well nourished patient who is awake, alert, and in no acute distress”, ” (John T. Mather Hospital Physician Documentation, Constitution Con’t., 1/14/13, page 2, Constitutional:)
Within 2 weeks my mother’s behavioral and physical condition had rapidly deteriorated.
1/30/13 15:39 “abnormal EKG, acute myocardial infarction, acute pericarditis, anxiety, atypical chest pain, coronary artery disease chest wall pain. (John T. Mather Hospital Physician Documentation Con’t., 1/30/13, page 2, Differential diagnosis:)
Upon the 1/30/13 admission Mather Hospital documented that my mother’s cancer pain medication (Opioid / Vicodin) was abruptly discontinued while under the care of the individuals who in coordination with Mather Hospital exhibited the posters.
MEDICATIONS: “At home are vitamin D, Valium, Remeron, vitamin B12, Tylenol, and Keppra. The patient apparently was also on high dose of vicodin, which she has been abruptly discontinued for the last three days.” ( John T. Mather Hospital Consultation Report, 1/30/13, MR # 79-41-38)
(“The patient apparently was also on 2) high dose of Vicodin, which she has been 1) abruptly discontinued for the last three days.” (Hospital, Consultation Report”, dated 1/30/13, page 1, heading Medications.) 3) “Vicodin daily for 3 years”, (John T. Mather Memorial Hospital Admission Profile, 1/30/13, page 4, Street Drug/Medication/Inhalent Use, Frequency of Street Drug/Medication/Inhalent.)
(Vicodin “Missed Dose: If you are taking this product on a regular schedule and miss a dose, take it as soon as you remember”. (Mather Hospital Document, page 8.) “This Medication may cause withdrawal reactions, especially if it has been used regularly for a (3) long time in (2) high doses. In such cases, withdrawal symptoms may occur if you (1) suddenly stop using this medication.” (Mather Hospital Discharge Document, page 7.)
“ To prevent withdrawal your doctor may reduce your dose gradually.” (Hospital Document, page 7.)
(According to A service of the U.S. National Library of Medicine National Institutes of Health “Opiate withdrawal refers to the wide range of symptoms that occur after: 1. Stopping or dramatically reducing opiate drugs after 2. Heavy and 3) Prolonged use (several weeks or more).”
On or about 1/30/13 concerned family members notified me that my mother had been admitted into Mather Hospital. I was also informed that Mather Hospital had posted 3 signs within public view in bold and highlighted print instructing staff to keep my family and me from “contacting my mother” in Mather Hospital, “outside my sisters home.” Family, friends, staff and onlookers noticed these limits on our “visits and calls”.
A licensed professional Mather Hospital Health Care Professional came forward with the photos taken of the posters from outside the 3rd floor nursing station. The photos demonstrate exactly what the public had an opportunity to view. The posters were in 3 locations for 3 days ensuring that the public could read them from any vantage point in front of the nurse’s station. The photos I have included were taken from public areas and verify this to be true.
The posters presented utilized specific names, room identification and bed designation and contained components necessary to conclude a negative connotation in connection with my family’s relationship with my mother. This afforded the public who approached the nurses station the opportunity to scrutinize our family for 3 days.
1/30/13 Mather Hospital Staff asked my mother: “Does anyone try to keep you from having / contacting friends or doing things outside the home? “Yes” (John T. Mather Memorial Hospital Admission Profile, 1/30/13, page 6).
“Are you or have you been threatened or abused? “Yes”.
(John T. Mather Hospital Admission Profile, 1/30/13, page 6 under Self-Perception.)
John T. Mather Memorial Hospital Admission Profile, 1/30/13 on page 4, states: Social Department Notified : “No”
On my mothers 2/9/13 admission she was post carbon monoxide exposure presenting as semi comatose and non-verbal.
On the 2/9/13 admission I was informed of the attempted coercion to gain control of my mother’s David Lerner “Life” savings account by the individuals who in collaboration with Mather Hospital exhibited the posters.
On 2/12/13 three days later my mother passed away. The medical records I received from Mather Hospital did not contain evidence that she was provided hydration. Additionally a Mather Hospital Licensed Health Care Professional confirmed that there was concern among the staff that this was in fact the case.
The documented sudden change in residence and a Health Care Proxy with irregularities could not enable the transfer my mother’s “Life’s” savings to the individuals who were listed on the HCP and who with Mather Hospitals collaboration exhibited the posters.
Receiving an apologetic gesture equal to my loss and humiliation, will determine if I will include the Health Care Proxy Document that was provided to me by Mather Hospital. With the assumption that Mather Hospital has sent me a copy of the HCP that was referenced to and utilized, the reader can study the essential and optional elements for deficiencies themselves.
The Health Care Proxy recognized, utilized and documented by Mather Hospital was presented on 1/30/13 and provided on 2/9/13.
“Your mother was admitted in the telemetry unit just before midnight on 1/30/13, and the hospital was presented with the HCP form…” (Letter November 28, 2017, NYDOH Regional Program Director Bureau of Hospitals and Diagnostic & Treatment Centers).
The Health Care Proxy Document presented on 1/30/13 is now also stated to have been provided 2/9/13.
“Your sister advised staff upon your mother’s final admission (2/9/13-2/12/13) that she was your mother’s Health Care Proxy and provided a copy of the proxy document, which revoked and superseded her prior proxy. Further she advised your mother resided with her, which you do not dispute”. (Letter, 7/17/13, response to complaint 2, page 1, John T. Mather Memorial Hospital Administrative Director Professional & Regulatory Services.)
Now note below that which was confirmed by a Mather Hospital Social Worker, Mather Hospital admittedly had exclusively “authorized” the new Health Care Proxy Document and Agent while recognizing the documents additional authority to revoke my mother’s original notarized Health Care Proxy Document.
“provided a copy of the proxy document, which revoked and superseded her prior proxy. Therefore, we can only conclude that at some point, your mother revoked her prior proxy document and executed a new one, which authorized your sister to act as her proxy agent. This information was confirmed by our social worker”. (Letter, 7/17/13, response to complaint 2, page 1, John T. Mather Memorial Hospital Administrative Director Professional & Regulatory Services.)
Additionally the Health Care Proxy Document and Agent, which was Mather Hospital authorized and recognized with the power to revoke, was utilized to “limit visits and calls” ,deny diagnostics, treatment as well as obtaining a DNR order.
(“we were entitled to accept in good faith the request by the Proxy Agent“.) (Letter, 7/17/13, response to complaint 2, page 1, John T. Mather Memorial Hospital Administrative Director Professional & Regulatory Services.)
(“When your mother’s condition deteriorated and warranted a DNR order, consent was properly obtained from the Proxy Agent. A DNR order was than properly issued by a physician and implemented by our staff”. Letter, 7/17/13, page 1, John T. Mather Memorial Hospital Administrative Director Professional & Regulatory Services.)
2/9/13 “Pt’s Family/ HCPXY- refusing labs”, (Medical Decision Making Information: John T. Mather Memorial Hospital ER Enc, 2/9/13, page 3 of 3).
2/9/13 “HCP states she does not want anything one to patient no labs, work up or anything that will “disturb her”. (Nurses Notes, 2/9/13, 20:10, page 1 and 2 under Assessment).
2/9/13 “Resistant to obtaining vital signs, I explained need for assessing vital signs and rationale for same”, (Nursing Progress Note, 2/10/13, 12:33, page 1.)
2/9/13 “Declined a full body assessment”, (Nurses Notes, 2/9/13, page 2).
2/9/13 “She is the Health Care Proxy and wants comfort care. The patient is DNR and DNI.” ( John T. Mather Memorial Hospital Discharge Summary, 2/9/13, page 1.)
The exclusive utilization and authorization of the Health Care Proxy Document and the Agent in that capacity would disqualify any suggestion that instead a surrogate was consulted, as defined by the Family Health Care Decisions Act of 2010 (Article 29-C). (Applicability Applies to decisions for incapable patients in general hospitals and residential health care facilities (nursing homes).2 The term “hospital” is used to apply to both those settings.3 • Does not apply to decisions for incapable patients: – who have a health care agent;4, The Family Health Care Decisions Act: A Summary of Key Provisions By Robert N. Swidler, NYSBA Health Law Journal | Spring 2010 | Vol. 15 | No. 1)
Was there a pattern for which a reputable Hospital System should be aware of?
Within a 3 week period as documented by Mather Hospital, my mother’s residence and her Health Care Proxy had suddenly changed, she was under medicated, denied cancer pain medication, denied visits or calls within and by Mather Hospital and experienced a rapid decline in physical and behavioral condition. This while concurrently an attempt to control her retirement savings was aggressively being pursued.
I invite any constructive information. Should I release and post a copy of the actual Health Care Proxy Document I obtained from Mather Hospital after 4 years, which was confirmed by a Mather Hospital social worker, authorized the “limits on visits and calls”, revoked a HCP, initiated a DNR, denied diagnostics, treatments, nutrition and hydration?
CON ARTISTS

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Verified Reviewer |Please Release the valid copy of the Health Care Proxy.
When examining the copy of my mother's original HCP for which I was the agent, please note that the hospital filing demarcations are that of Brookhaven Memorial Hospital and not Mather Hospitals.
With my motivation justified I attempted numerous times to receive the other HCP document that was referred to in justifying the revocation of my mothers original notarized HCP which I was the Agent. After 4 years and experiencing some difficulty, I was shocked to have received fraudulent documents.
Mather Hospital’s documentation of my mother’s original notarized HCP I provided on 1/13/13.
“Patient has a health care proxy. Name of Health Care Proxy: My name, 631-***-****, Mather Hospital Nurses Notes, 1/13/13, print time 1/15/13, 14:18:22, page 1).
After the acceptance of a copy of my HCP, Mather Hospital sought my signature in place of my mother’s on the discharge instructions. (John T. Mather Memorial Hospital Discharge Instructions, 1/13/13, Page 2 of 2.)
My Attempts
“On 4/22/13 I received medical records void of any Health Care Proxy, Advance Directives or DNR Documents”… I submitted another request via USPS on 10/18/16 utilizing my Record Release Form used on 3/27/13. After the initial 10 day and 30 day limits expired, I did not receive a response. I submitted a third request, form dated 11/22/16 sent via UPS on 12/5/16, arriving on 12/6/16. Again the 10 day and 30 day thresholds were met without a response as required by law”. (Your Medical Record Rights in New York A Guide to Consumer Rights under HIPAA, Written by Joy Pritts, J.D. Health Policy Institute Georgetown University).
Mather Hospital’s Official Response
Email response, 3/22/17: “Furthermore, the Director verified that the account number that is listed on your invoice does not match your mothers medical record number.” Receipt Page 1 of 1 John T Mather Memorial 75 North Country Road Port Jefferson, NY 11777 Customer Receipt Number: 2227**** Merchant ID: JTMA Transaction ID: VLFE8EFA1A41 Auth Code: 00214B Account Number Account Name Payment Amount Trans Type ************** Total Payment Amount: $112.50 Payment Information Date of Payment: 4/22/2013 11:50:07 EDT Payment Type: Master Card Credit Card Number:****************8528 Thank you for your payment Please save this receipt for your records.
Is it a universally accepted fact that the official Mather Hospital Medical Record Release receipt cannot verify the specifics of the record release transaction?
Claim made of requests not received.
“Since the facility has not received your letter, we will not be taking any further actions regarding your concerns. Please contact the Medical”
: (631)724-****
DELIVERY NOTIFICATION
INQUIRY FROM:OTH THE UPS STORE
34 E MAIN ST SMITHTOWN NY 11787
SHIPMENT TO:HEALTH INFORMATION MANAGEMEN JOHN T MATHER HOSPITAL
75 N COUNTRY RD PORT JEFFERSON NY 11777
Shipper Number............................R4R268Tracking Identification Number...1ZR4R268031****885
According to our records 1 parcel was delivered on 12/06/16 at 10:30 A.M., and left at DOCK. The shipment was received. NPT3CXA:000A0000
SHIPPERPKGTRACKINGADDRESS NUMBERID NO.NUMBER(NO/STREET,CITY)SIGNATURE
R4R2681ZR4R268031****88575 N COUNTRY RD PORT JEFFERSON
Concerned that someone was possibly unlawfully intercepting my requests; on 4/7/17 I notified the Office of the Postmaster General and United Parcel Service of a potential Obstruction of Mail Delivery and / or Obstruction of Correspondence, both punishable by imprisonment. (UPS Incident #170405-****71, USPS: “Thank you for contacting the Office of the Inspector General”).
On 4/22/17 I received the copies of the Health Care Proxy and DNR Documents filed in my mother’s Mather Hospital Medical Records. The long sought after documents that were used to justify an assumed revocation, limits of visits and calls, denial of medication; treatments, diagnostics, nutrition, hydration and the issuance of a DNR order were obviously fraudulent.
Mather Hospital’s validation and authority granted to the document.
“Therefore, we can only conclude that at some point, your mother revoked her prior proxy document and executed a new one (Actual execution date 1/30/13, while in Mather Hospital Telemetry Unit), which authorized your sister to act as her proxy agent. This information was confirmed by our social worker”. (John T. Mather Memorial Hospital Administrative Director Professional & Regulatory Services.)
“the hospital acted reasonably with respect to the Health Care Proxy (HCP) Form during your mother’s 1/30/2013 admission”. (NY Letter November 28, 2017).
NYPH S 2985 2(A+B) “Duty to record revocation”. revocation was not documented in the record.
“We were entitled to accept in good faith the requests by the Proxy Agent…” (Letter, 7/17/13, response to complaint 2, John T. Mather Memorial Hospital Administrative Director Professional & Regulatory Services.)
“When your mother’s condition deteriorated and warranted a DNR order, consent was properly obtained from the Proxy Agent. A DNR order was than properly issued by a physician and implemented by our staff”. (John T. Mather Memorial Hospital Administrative Director Professional & Regulatory Services.)
“Pt’s Family/ HCPXY- refusing labs”, (Medical Decision Making Information: John T. Mather Memorial Hospital ER Enc, 2/9/13, page 3 of 3).
“HCP states she does not want anything one to patient no labs, work up or anything that will “disturb her”. (Nurses Notes, 2/9/13, 20:10, page 1 and 2 under Assessment).
“Resistant to obtaining vital signs, I explained need for assessing vital signs and rationale for same”, (Nursing Progress Note, 2/10/13, 12:33, page 1.)
“Declined a full body assessment”, (Nurses Notes, 2/9/13, page 2).
“She is the Health Care Proxy and wants comfort care. The patient is DNR and DNI.” ( John T. Mather Memorial Hospital Discharge Summary, 2/9/13, page 1.)
The intentional utilization of such a powerful document giving it the authority to revoke my mothers original HCP, order a DNR and deny medications, diagnostics, treatments, nutrition and hydration tells me that the copies of the HCP that was sent to me on two occasions, despite the official Mather Hospital demarcations dated 2/9/13, must not be the same that was utilized.
The specific references to the intentional authority granted for and utilization of the HCP and Agent in Mather Hospital disqualifies any possibility that a surrogate was instead assigned in compliance with the Family Health Care Decisions Act of 2010 (Article 29-C).
Additionally the Health Care Proxy Document I was provided did not have an execution date, a legible principal signature and had two different Witness signature dates, 1/31/13 and 1/20/13.
However it is claimed that on the admission Date 1/30/13, Mather Hospital was presented with a Health Care Proxy which was recognized, utilized and a claim was made that the execution of it was witnessed at the same time within Mather Hospital’s Telemetry Unit at or about midnight, 1/30/13 and 1/31/13.
“Your mother was admitted in the telemetry unit just before midnight on 1/30/13, and the hospital was presented with the HCP form with dates of 01/30/2013 and 01/31/2013 by the witnesses”. (Official Letter November 28, 2017.)
While an explanation of an error was not made the witness dates of 1/30/13 and 1/31/13 were adamantly defended. In reading the dates, closely examine the signature date of witness #2, 1/20/13, which was referred to as 1/30/13.
I am seeking assistance in obtaining a copy of the valid Health Care Proxy empowered by Mather Hospital so I can be satisfied that my mother’s Hospital induced starvation, dehydration and death were in fact in line with my mother’s inferred newly founded beliefs and wishes.
Attached is a copy of the Health Care Proxy that was inserted in the record on the 2/9/13 admission. Examine witness 1 and 2 signature dates, which were to witness the one signing by my mother. Determine for yourselves if there is any way to confuse the date’s identification. The insistence of date’s 1/30/13 and 1/31/13 demands that there must be another HCP!
I have not received an apology as of yet.
Preferred solution: Let the company propose a solution
Horrible
Preferred solution: Let the company propose a solution
They gave me a staff infection

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Verified ReviewerMather Hospital, ACLU, Justice Department, New York Attorney General. How Institutional Age Discrimination Deprives Patients of the Human and Civil Right to Healthcare and Life.
Mr. Roberts is not fit to run hospital
Dr. Moe, Dr.
Larry, Dr. Curly- If Mather Memorial Hospital In Port Jefferson NY gets any worse you may soon here this over the speaker system. My daughter has been left in pain for more than 8 hours while they tried to “find” one of the heads of Pain Management. Isn’t somebody supposed to be available somewhere 24/7?
The next day she was told she was being released, then told she must stay another day, then told she was being released, then told she might have to stay until the 5th day due to the holiday. They just did not seem to be on the same page at any given moment. I am not being picky here. There is a Huge difference between preparing to leave the hospital and putting your life on hold for 5 days.
So my daughter calls me crying and asking me for help. I am just out of surgery myself and can’t get over to Mather much as I wanted to but I called Patient Advocate to see if I could politely ask for help. Anita H. was Useless.
She showed up at my daughter’s room when my daughter was having some tests done, Supposedly waited 30 minutes and left. Hey Anita, aren’t your computer systems set to tell you where every single patient is at every single moment ??? What’s with going to empty rooms. I mean I understand getting paid to sit and read a magazine and billing for patient relations is a pretty neat scam but really, some people actually need help.
So after hours of this sort of nonsense I call and demand to speak to Anita’s supervisor was put through to Laurie. She listened to my request for some help and how my daughter has been in pain for 8 hours and she says, hold on, and promptly disconnects me. So I wait for her to return my call and I get nothing. So now I called back agitated and operator want to put me back to Anita the Useles and I tell her Anita has indeed been useless and she suggests Laurie again, I said Laurie can’t seem to work a phone you want me to put my daughters life in her hands?
So, having done my homework on Google I ask to be put in touch with the President’s Office, Mr. Kenneth Roberts. I get put through and surprisingly he answers himself. So I apologize and quickly tell him that my daughter has been in pain for over 8 hours and I can’t get any help and guess what he says?
How did you get this number? I said the operator gave me 631-965-**** when I told her my problem. He says again, “How Did You Get This Number” and I say to him” I just told you that my daughter has been in pain for over 8 hours and all you can ask is how I got this number?” He hung up on me. I was furious now and for the next 24 hours made more calls until finally Mr.
Roberts calls me back and says the reason he hung up on me was that he was using his phone (the one I assume is used for emergencies like mine) as a GPS and that is why he hung up on me. So I guess he drove for 24 hours straight and then decided to return the “emergency” phone call. Angry as I was, it was going on 48 hours with no help for my daughter so I explain the situation and he says he needs to look into this and will get back to me. Silly me.
I thought Mr. Roberts (Shemp) was actually an honest, caring, diligent and compassionate human being who understanding that another human being in his hospital is in pain and needed help. I Was Wrong. I called after 2 hours to find out if he had found out anything and was told Mr.
Shemp Roberts went home for the holiday weekend some time ago. What the ***, my daughter is in pain but Shemp doesn’t want to miss that hot dog and hamburger. After finding out he went home to enjoy his long weekend I realized my daughter was in serious danger and had to embark on a series of 50 calls or more, many of which were put through to security who was angry at being interrupted in the middle of a donut and he hung up on me. I was physically unable to get over to the hospital so I had to risk even being arrested and continued to call until I finally got put through to the Nursing Supervisor – Steve who was most understanding and helped resolve my daughters problems.
Thank you Steve. Unfortunately Steve does not run Mather(3 Stooges Memorial), Kenneth Shemp Roberts runs it and when they finally released my daughter and assured her that her medication was called in and ready at CVS the truth was, my daughter went there not feeling well only to find Nothing Had Been Called In. She was hurt and angry and called me crying about this awful experience.
She also told me the girl in the bed next to her got a written prescription for 12 Times the dosage she was supposed to get which had she not noticed would most certainly have killed. So are you going to put your life into the hands of the staff at the 3 Stooges Memorial Hospital?
Preferred solution: Let the company propose a solution
Not answering the phone
I never ever that age would come in into how you Were care for with doctors. Yes we fell discremation .
Not happy

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Verified Reviewer |Mather Hospital Failure to Intervene in 90 year old Patients behalf.
Hospitals, Clinics and Medical Centers Expert Talks
Recent hospital stay

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Verified ReviewerMy Experience at Mather Hospital Demonstrates Healthcare Proxy and Associated Laws Weakness.

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Verified Reviewer |Mather Hospital, Failure to Report, Failure to Intervene, Fails the Patient
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For more information read, "Please Release the valid copy of the Health Care Proxy".
Well outside the Statute of Limitations. What do you expect us to do?
You bring up a valid point; the statute of limitations in New York for defamation is 1 year, manslaughter 5 years and fraud 6 years. (“New York Consolidated Laws, General Business Law - GBS § 349.
Deceptive acts and practices unlawful”. (Findlaw.).My failed attempts to acquire the new Health Care Proxy over a 4-year period were based upon a claim that my requests were not received. This lapse in time has exceeded the 1-year statute of limitations for defamation. Of course I obtained the signed receipt from UPS.
This document was the foundation of my claim that the authority given to it to authorize my limits of visits, revocation of the original HCP, denial of diagnostics, treatments, medication, nutrition and hydration were baseless. If actions were taken based upon an obvious fraudulent document does this constitute a fraudulent action?Additionally will the new Health Care Proxy reveal any deceptive statements regarding it to myself or the NYDOH?
Remember one thing , hospitals do not routinely maintain copies of proxy documents when they are executed, because patients often revoke or change agents over the course of time as circumstances change.